We offer a comprehensive service for companies selling digital products or local services online, helping them to measure key indicators, optimize processes and make data-driven decisions.
SERVICES
In-Company Services
(Internal Operational Processes)
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Analysis of delivery times (digital or in-person) and detection of bottlenecks.
(Lead Time, On-time delivery rate, % of rework.)
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Track customer response times on channels such as WhatsApp, chat, email, or support.
(Average first response time, SLAs met, Resolution time.)
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Measuring the operational efficiency of internal teams (service, support, logistics, implementation).
(Cases managed by agent, Active/productive time, Operational backlog.)
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Customer experience evaluation.
(NPS, CSAT (post-service satisfaction), Complaint or return rate.)
Website Oriented Services
(Traffic, Conversion and Sales)
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Analysis of user behavior on the website
Bounce rate, Average time on page, Conversion funnel.
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Measuring online business performance.
Conversion Rate, Average Order Value, Revenue by Channel.
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Identifying frictions in the purchase or reservation flow.
Cart abandonment, Technical error rate or open tickets.
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Digital health reports by product or service.
Best-selling products, Retention rate, Repurchase rate.
Enterprise Health Check:
3-Pillar Framework.
Structured approach to identify untapped opportunities and optimize profitability.
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Ground Zero
Clear visualization of untapped opportunities and current gaps in your business.
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Root Cause Analysis
Detailed report on the factors behind the current status, key to developing effective solutions.
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Financial Impact Breakdown
How these problems impact your profitability.
Strategic Vision and OKRs Redefinition
We help companies realign their mission, establish clear OKRs and define KPIs to achieve measurable success.
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Redefinition of Mission and Vision
Workshops with leadership to refine or redefine mission and vision.
Alignment with long-term strategic objectives.
Creating an inspiring and clear mission statement.
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OKR Development
Definition of key business objectives.
Identification of ambitious but measurable Key Results (KRs).
Cascade OKRs to areas and teams to ensure alignment.
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KPI and Measurement Framework
KPIs linked to key results.
Measurement cadence and reporting structure.
Dashboards and recommendations for continuous monitoring.
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Implementation and Adoption
Alignment of roles, responsibilities and expectations.
Training in OKR best practices.
Coaching and ongoing review sessions.
Benefits for your business:
Reduced delivery times and improved on-time service.
Mejores decisiones operativas basadas en datos reales y no en percepciones.
Increased customer satisfaction and loyalty.
Clarity about which equipment is working well and which needs attention.
Identification of deviations before they become major problems.
Professionalization of the operation without losing the agility of a startup or digital SME.
